Effective date: September 8, 2026

1. Shipping area

VELPORA currently ships to customers within the United States only. We do not currently offer international shipping.

2. Order cutoff

Our order cutoff is 5:00 PM Central Time, Monday through Friday. Orders placed before the cutoff are generally received for processing on the same business day. Orders placed at or after the cutoff are generally treated as received on the next business day.

3. Processing time

Orders are generally prepared within 1–3 business days after the order is received. Processing time covers order review, payment confirmation, picking, packing, and preparation for carrier handoff.

4. Transit time

Typical carrier transit time is 5–12 business days after the order has been prepared and shipped.

Processing and transit are separate stages. The typical combined timeframe is approximately 6–15 business days, excluding the effect of an order being placed after the daily cutoff, weekends, holidays, weather events, carrier disruptions, address problems, or other circumstances outside our reasonable control.

5. Shipping charges

Applicable shipping charges, if any, are shown during checkout before the order is submitted. Shipping charges may vary by product, order, destination, promotion, or shipping method.

6. Tracking

When available, tracking information is sent to the email address provided at checkout. A tracking number may initially show limited information while the carrier processes the package. Carrier systems may take 24–72 hours to show the first scan.

7. Address accuracy

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply to a reshipment.

8. Delays

Delivery estimates are estimates, not guarantees. Carrier congestion, severe weather, natural disasters, holidays, labor disruptions, customs or governmental actions, address issues, and other events outside our control may delay delivery.

9. Lost, missing, or damaged packages

If a package appears lost, is delivered but cannot be located, or arrives damaged, contact us at support@velporapets.com with your order number and relevant details. For damaged packages, photographs of the package and product are helpful. We may request additional information or ask you to retain the packaging while the claim is reviewed.

10. No guaranteed delivery date

Unless a specific delivery commitment is expressly displayed at checkout for a particular order, VELPORA does not guarantee delivery by a particular date.