Privacy policy

Effective date: September 8, 2026

This Privacy Policy describes how VELPORA, operated by YNDON KSJDYHW LLC, collects, uses, discloses, and protects information in connection with velporapets.com, customer orders, customer support, and related services.

1. Information we collect

Depending on how you interact with the store, we may collect information such as your name, email address, billing and shipping address, telephone number if provided, order details, payment-related information handled by our payment providers, customer-service communications, device and browser information, IP address, website activity, and information you voluntarily provide.

2. Payment information

Payment card and similar payment information is generally processed by third-party payment providers. VELPORA does not need to receive or store your complete payment card number to process a typical order. Payment providers may collect and process payment information under their own privacy policies.

3. How we use information

· Process, fulfill, ship, and provide support for orders.

· Send order confirmations, shipping updates, tracking information, and service communications.

· Process refunds, returns, cancellations, and other customer requests.

· Prevent fraud, abuse, unauthorized transactions, and security incidents.

· Improve the store, products, customer experience, and website performance.

· Provide marketing communications where permitted by law and subject to applicable choices or opt-out rights.

· Comply with legal obligations and enforce our agreements.

4. How information may be shared

We may share information with service providers that help operate the store, including Shopify, payment processors, fulfillment and shipping providers, analytics providers, customer-support tools, fraud-prevention services, email providers, advertising and measurement providers, and professional or legal advisers. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

5. Cookies and similar technologies

We use cookies and similar technologies as described in our Cookie Policy. These technologies may be necessary for checkout and store functionality and may also be used for analytics, personalization, security, and advertising where enabled.

6. Marketing choices

If you receive promotional email from VELPORA, you can use the unsubscribe link in the message. Transactional messages such as order confirmations, shipping notices, and important service communications may continue because they are necessary to provide the service you requested.

7. Data retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, legal compliance, and legitimate business needs.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system can be guaranteed to be completely secure.

9. U.S. state privacy rights

Certain U.S. states provide residents with privacy rights that may include access, correction, deletion, portability, or the ability to opt out of certain processing or targeted advertising, subject to applicable law and exceptions. Rights and eligibility vary by state. If a state privacy law applies to you, you may contact us using the information below to submit a request. We may need to verify your identity before completing certain requests.

10. Children's privacy

The store is intended for adults and is not directed to children under 13. We do not knowingly request personal information from children under 13.

11. Changes to this policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised effective date.