Where does VELPORA ship?
VELPORA currently ships to customers in the United States only.
How long does order processing take?
Orders are generally prepared within 1–3 business days.
What is the daily order cutoff?
The order cutoff is 5:00 PM Central Time, Monday through Friday. Orders placed after the cutoff are generally treated as received on the next business day.
How long does shipping take?
Typical transit time is 5–12 business days after the order has been prepared and shipped.
How long will my entire order take?
A typical order may take approximately 6–15 business days from receipt of the order to delivery, excluding weekends, holidays, carrier delays, and unusual circumstances. Orders placed after the daily cutoff may effectively add a business day.
Can I cancel my order?
You may request cancellation as soon as possible. Cancellation is available only if the order has not entered fulfillment. Contact us immediately at support@velporapets.com.
Can I change my shipping address?
Contact us immediately. We will try to update the address before fulfillment, but changes are not guaranteed after an order enters processing.
Do you accept returns?
Yes. Eligible items may generally be returned within 30 calendar days of delivery, subject to the Return & Refund Policy.
Who pays return shipping?
For ordinary returns such as a change of mind, the customer is generally responsible for return shipping unless otherwise stated. If the item is damaged, defective, or incorrect, contact us before returning it so we can provide instructions.
When will I receive my refund?
Approved refunds are processed within 7 business days. Your payment provider may take additional time to post the refund.
What if my package is damaged?
Contact us promptly with your order number and clear photos of the packaging and item. Do not discard the packaging until we have reviewed the issue.
What if tracking says delivered but I did not receive the package?
Check the delivery area, household members, neighbors, building management, and carrier information first. If the package remains missing, contact us so we can review the shipment.
Are VELPORA products safe for all pets?
No product is appropriate for every animal. Review the product description, size information, materials, warnings, and intended use. Supervise pets when using toys, chews, collars, harnesses, or other products that could present a choking, entanglement, or ingestion risk.
Do you sell outside the United States?
No. VELPORA currently serves the United States only.