We want you to know where your VELPORA order is from checkout through delivery.

Processing time

Orders are generally prepared within 1–3 business days. Business days are Monday through Friday, excluding applicable U.S. holidays. Our order cutoff is 5:00 PM Central Time on business days.

Shipping time

After an order is prepared and handed to the carrier, typical transit time is 5–12 business days within the United States. Carrier delays, weather, peak-season volume, address issues, and other events outside our control may extend delivery time.

Tracking information

When tracking information becomes available, VELPORA may send it to the email address provided at checkout. Carrier tracking may take 24–72 hours to show movement after the label is created or the package is first scanned.

If tracking has not updated

If tracking shows no movement for an extended period, contact us at support@velporapets.com with your order number. We will review the shipment and, when appropriate, work with the carrier or fulfillment partner to determine the next step.

Delivered but not received

If the carrier's records show that a package was delivered but you cannot locate it, first check around the delivery location and with household members, neighbors, building management, or the carrier. If the package still cannot be located, contact us promptly so we can review the available delivery information.

Tracking link

Use the tracking link provided in your shipping confirmation email. If you cannot find the email, contact customer support with your order number and the email address used at checkout.