We are here to help with orders, product questions, shipping updates, returns, refunds, and general store questions.

Customer Support

Email: support@velporapets.com

Website: velporapets.com

Legal business name: YNDON KSJDYHW LLC

Legal/business mailing address on file: 509 W Broadway Blvd, Sedalia, MO 65301-5500, United States

What to include in your message

· Your order number, if your question concerns an order.

· The email address used at checkout.

· A short description of the issue or request.

· Photos or video when reporting a damaged, defective, or incorrect item, if available.

Response times

We aim to respond to customer inquiries during normal business hours on business days. Response times may be longer during holidays, high-volume periods, or major carrier disruptions.

For order cancellations or address changes, contact us as soon as possible because fulfillment may begin shortly after the order cutoff.