VELPORA is committed to making velporapets.com usable by as many customers as reasonably possible. We want customers to be able to browse products, understand product information, complete checkout, and access our policies without unnecessary barriers.

Our approach

· We aim to use clear headings, readable text, descriptive links, and straightforward navigation.

· We aim to provide meaningful alternative text for important product and informational images when practical.

· We aim to keep forms and checkout instructions understandable and clearly labeled.

· We review customer feedback about accessibility and consider reasonable improvements to the website.

Need assistance?

If you experience difficulty using any part of velporapets.com, please contact us at support@velporapets.com. Tell us which page or feature you were trying to use and, if possible, describe the barrier you encountered. We will work with you to provide the information or assistance you need through a reasonable alternative method.

Accessibility support requests are handled separately from product returns, shipping claims, and other customer-service matters.