Unless a product listing expressly provides a separate written warranty, VELPORA does not provide an additional manufacturer-style warranty beyond rights available under applicable law and the Return & Refund Policy.

Damaged on arrival

If your order arrives damaged, contact us promptly at support@velporapets.com. Include your order number and clear photographs of the shipping package, shipping label, product, and damage. We may request additional information to evaluate the issue.

Defective product

If a product appears to have a manufacturing defect or fails during normal intended use, contact us with your order information and a description of the problem. We will review the circumstances and determine whether a replacement, refund, or another remedy is appropriate.

Incorrect item

If you receive an item that does not match your order, contact us before returning it. We will review the order and provide instructions for the next step.

Do not return without instructions

Please do not send products to the company's registered-agent or mailing address unless our customer service team specifically instructs you to do so. Return destinations may vary based on the product and fulfillment location.

Pet injury or safety concern

If a product may have caused an injury or safety incident involving a pet, stop using the product and contact us. If the pet needs medical attention, seek veterinary care promptly. Please provide the product name, order number, circumstances of the incident, and photographs when it is safe and appropriate to do so.